Course curriculum

  • 1

    Introduction

    • Intro: Objectives & Outcomes
  • 2

    CS Team Structure

    • The Customer Success Department

    • How to communicate with Activation

    • How to communicate with Engagement

    • How to communicate with Support

    • Practice scenarios
  • 3

    Collaboration inside and outside CS

    • What is the CS Culture Club?

    • What is the Unbounce Community?