Course Curriculum Overview

The following shows what is covered in the course and by "lesson type"

  • 1

    Introduction

    • Intro: Objectives & Outcomes
  • 2

    CS Team Structure

    • The Customer Success Department

    • How to communicate with Activation

    • How to communicate with Engagement

    • How to communicate with Support

    • Practice scenarios
  • 3

    Collaboration inside and outside CS

    • What is the CS Culture Club?

    • What is the Unbounce Community?

  • Objectives

    1) Understand the CS departmental structure and the individual team responsibilities. -- 2) Learn about the most efficient ways to get in touch with each team. -- 3) Find out more about the CS Culture Club and the Unbounce Community.

  • Outcomes

    1) Learn to collaborate with different CS teams to help with your customer questions. -- 2) Build expertise to be able to help other Unbouncers who reach out to your team. -- 3) Get invested in the Unbounce Community or the CS Culture Club.

  • Tips for Success

    As you go through this course, try to contextualize all of what you learn through the lens of your own role. How would you in your individual position communicate with other teams in CS?