Course curriculum

  • 1

    The HONEY Comb Method

    • Introduction to the HONEY Comb Method

    • Tips and tricks
  • 2

    What is a Happy Hello?

    • Introduction & Learning Objectives

    • What does the Happy Hello look/sound like?

    • How do we build rapport with customers?

    • What is DEI and how does it relate to our customers?

    • Lesson Activity

    • Recap
  • 3

    Tooling for the Happy Hello

    • Introduction & Learning Objectives

    • What is Zendesk?

    • How will I use Zendesk on a daily basis?

    • How can I be available on my designated channel?

    • How do I start a conversation with a customer on chat or phone?

    • Lesson Activity

    • Recap
  • 4

    End of Day Reflection

    • Reflection